Job Information
GCI Communication Corp Supv, Network & Systems Delivery in United States
GCI's Supv, Network & Systems Delivery will provide supervision and leadership of Engineers. Advanced level engineering position responsible to successfully facilitate both simple and complex engineering projects and deliver solutions that meet scope requirements on time and within budget. Position requires a high level of specific discipline expertise, knowledge of other engineering disciplines, and the ability to make technical decisions independently on significant engineering problems. Position provides technical leadership, oversight, and mentoring to junior engineers, as well as support to interdepartmental groups as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This leadership position requires the following non-delegable responsibilities:
Fully own the mission, goals, operations, and results of the team and areas of responsibility.
Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
Establishing the vision and tone for the department, consistent with company culture and mission.
Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.
Engineering & Design:
Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
Provides detailed reports on network operational status, and milestones related to project completion.
Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.
Capable of remote site support for off-site personnel and customers.
Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices.
Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.
Personnel & Organizational Management:
Manage and oversee Team of technology professionals: Set the tone, develop, and implement a training plan to address the technical requirements of the team members. Develop organizational and individual goals and implement an action plan to achieve them.
Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time.
Responsible for team results and recommends and /or approves promotions, demotions, transfers, or disciplinary actions up to and including termination.
Responsible for leading, developing, and managing the performance of those reporting to this position; establishes and communicates clear performance expectations; and makes recommendations for salary increases. Responsible for results.
COMPETENCIES
Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Ability to be self-direct and motivated / cooperative team player. Ability to track, prioritize, and work assignments with changing priorities.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Ability to manage challenging employee or customer issues ensuring positive results.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information, product lines/campaigns/promotion, design, installation, and databases; protects internal and external customer and company confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to ensure customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Demonstrated ability to be a creative and innovative problem solver, dealing with ambiguity and ability to manage multiple projects and priorities.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to serve as a technical expert in a discipline or disciplines within the company. Demonstrated ability to effectively identify and resolve technical problems including impact on schedule and cost.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures, and company assets remain secure.
CHANGE MANAGEMENT: champions and supports department and company change.
DECISION MAKING: uses sound, logical judgment based on department and company policy and procedures, sales, data, research, and experience to choose an appropriate course of action and find optimal solutions to complex problems.
PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team. Track record of successfully providing engineering oversight on project/s from inception to customer acceptance and final turn-over.
MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results. Ability to lead clients, engineers, and support staff on large group projects.
PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet. Knowledge of standard network engineering concepts. Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies. Experienced in diagnosis of Layer-2 and Layer-3 data network problems. Demonstrated knowledge of IP address nomenclature, protocols, and routing. Ability to create and edit network drawings.
Minimum Qualifications
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in network environment, network development, information technology, project management within a telecommunications environment or related field. *
Minimum of six (6) years in a customer service environment. *
Including (1) year in a leadership role.
Preferred:
Telecommunications experience
CCENT, CCT, CCNA, CCDA, JNCIA, CCDP, CCNP/advanced level, HDI, Microsoft, ITIL, and CompTIA
Other telecom industry specific certifications and/or job specific certifications.
DRIVING REQUIREMENTS:
- This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.